Baby Trenz Delivery Policy

Baby Trenz Delivery policy

At Baby Trenz we endeavour to dispatch all orders within 48 hours of your payment clearing (sometimes though with the designer liners or made to order liners it may take a few days longer if I don't have in stock, but I will let you know if that is the case)

All moses basket orders per moses basket will have a maximum standard delivery charge of $12 Auckland. $19 Rest of North Island, $29 South Island. ($5 extra added if rural delivery).Delivery Charge to Australia for a Moses Basket is $45 NZ, for a Moses Basket and stand it is usually around $59NZ . When you go to the shopping cart and select Australia as an option it will advise what the postage is depending on what you order.

Baby Trenz reserves the right to send parcels either via NZ Post or courier for this price. However, Local parcels will be sent via courier, unless specifically requested otherwise. New Zealand deliveries we need a physical address as the couriers are unable to send to a Post Office Box.
Within the Auckland City area, deliveries will usually be the following business day after payment.
Please allow approximately 2 – 4 business days for deliveries outside of Auckland .

Delivery terms are subject to availability of stock. We will send an email to confirm dispatch of order. You will be advised if your order is to be delayed.

Payments Policy

We accept Cash, Internet Banking/Direct Payment into our bank account, Visa and MasterCard credit cards and cheques.
Payments can be made into our bank account: ( I will send these to you when you order)
Please note we will not dispatch an order until payment has cleared.

Cash payments can be made if picking up product directly from us. An appointment is necessary for all pick ups. Please note we do not have a retail store or show room.

Returns

We want you to be happy with your purchase, therefore if you change your mind about an item purchased or it is damaged or defective simply return it for replacement, refund or exchange.

Returns need to be in their original condition including all protective packaging and returned within 10 days of you having received the goods. In the instance of damage or defect, we will replace the items, or if you prefer refund. If you change your mind about an item we are happy to refund or exchange the product for you, but cannot refund freight costs in these instances (see point three below).

Points to note:

• We cannot accept returns where the damage or defect is a result of something you did.
• We often subsidise the cost of the freight. If you have changed your mind and decide to return the item, then the full cost of the freight will be retained by Baby Trenz. i.e. if the item cost us $10 to ship and we have already charged you $6 then we will retain the extra $4 shipping expense when crediting your card. This also applies where the order was fully subsidised shipping, if the item is returned we will retain the shipping cost to us before processing the refund. If in any doubt please contact us on sales@babytrenz.co.nz one of our sales team will be more than happy to assist you in this instance. This only relates to change of mind purchases and in no way relates to damaged or faulty goods.
Payments

We accept payment via Credit Card (Visa/MasterCard), and direct credit to our bank account. We also provide a Lay-By option which is also available at the checkout.

Credit Card: All credit card transactions are processed through DPS (Direct Payment Solutions) New Zealand’s leading online credit card facility.

Direct Credit: We will e-mail you with our banking details when your order is placed. Please note that payments can sometimes take 1-2 working days to appear in our account depending on who you bank with. Goods will be shipped once your payment has been confirmed in our account.

Prices

Our products are all quoted in NZ dollars and include 15% GST.
All prices are correct at time of publication, however Baby Trenz reserves the right to alter our prices at any time.

If you have chose the Lay-By option at checkout, you will be asked for a PO Number if you put there what you will be using as a reference on you bank deposit it will make it easier for us to match up payments We will e-mail you our banking details, we require a 10% deposit ($10 for every $100 placed on layby (i.e. if you order total was $250 we would require $25 to secure your layby)) with the remainder over the next eight weeks. As payments are received we will e-mail you the starting balance, amount and date paid, and new balance. As soon as the goodies are paid for we will ship them out to you. If you have any questions about the lay-by option please contact us at sales@babytrenz.co.nz
Privacy and Security

Your personal information is safe with us. Baby Trenz will not pass on any information you supply without your consent to persons or entities outside of our organisation, unless required by law.

Our website is protected by the highest level of SSL browser encryption technology available. It is used to ensure that all sensitive data transmissions between yourselves and our website are encrypted and secured to the highest level possible.

We Use DPS (Direct Payment Solutions) for all our credit card processing. They have a dedicated and purpose built development and data centre, specially designed for payments processing.

Unsure about placing an order online?

If you are still not sure about purchasing online please either e-mail us on sales@babytrenz.co.nz or phone us on (09) 2390060. We can take orders via the phone or whichever method you feel comfortable with.

We will dispatch your order within 48hrs (excluding weekends and public holidays), in the unlikely event your order is unable to be dispatched within this timeframe we will contact you explaining the delay.

We pride ourselves on our amazing sales support. Please contact us for any assistance you may require

How To Order

Contact Us

Baby Trenz Designer Moses Baskets
Phone: 09 2390060
Email: sales@babytrenz.co.nz
64 Adams Drive
Pukekohe 2120
Auckland
Open to Public
9.30am to 3pm Monday to Friday & 10.00am till 1.00pm the first Saturday of each month.

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