Baby Trenz Delivery Policy

Baby Trenz Delivery policy

At Baby Trenz we endeavour to dispatch all orders within 48 hours of your payment clearing (sometimes though with the designer liners or made to order liners it may take a few days longer if I don't have in stock, but I will let you know if that is the case)

All moses basket orders per moses basket will have a maximum standard delivery charge of $12 Auckland. $19 Rest of North Island, $29 South Island. ($5 extra added if rural delivery).Delivery Charge to Australia for a Moses Basket is $45 NZ, for a Moses Basket and stand it is usually around $59NZ . When you go to the shopping cart and select Australia as an option it will advise what the postage is depending on what you order.

Baby Trenz reserves the right to send parcels either via NZ Post or courier for this price. However, Local parcels will be sent via courier, unless specifically requested otherwise. New Zealand deliveries we need a physical address as the couriers are unable to send to a Post Office Box.
Within the Auckland City area, deliveries will usually be the following business day after payment.
Please allow approximately 2 – 4 business days for deliveries outside of Auckland .

Delivery terms are subject to availability of stock. We will send an email to confirm dispatch of order. You will be advised if your order is to be delayed.

Payments Policy

We accept Cash, Internet Banking/Direct Payment into our bank account, Visa and MasterCard credit cards and cheques.
Payments can be made into our bank account: ( I will send these to you when you order)
Please note we will not dispatch an order until payment has cleared.

Cash payments can be made if picking up product directly from us. An appointment is necessary for all pick ups. Please note we do not have a retail store or show room.

Returns

Goods must be returned within 14 days of original purchase date. In original packaging in re saleable condition
Delivery charges will not be refunded.

Prices

Our products are all quoted in NZ dollars and include 12.5% GST.
All prices are correct at time of publication, however Baby Trenz reserves the right to alter our prices at any time.

Lay by

We offer an 6 week lay by service on all purchases.
We require a $20 non-refundable deposit to cover admin and holding costs related to the lay-by.
The balance including postage is to be paid within six weeks.
Just email or phone to arrange a Lay-by.


Contact us on email: karen@babytrenz.co.nz or phone 09 2350155